BOOKING TERMS AND CONDITIONS
This page (together with the documents referred to on it) tells you the terms and conditions on which we will provide the Booking (as defined below) that you have booked or wish to book through this website, through our application (together the “Site”) or via telephone. Please read these terms and conditions carefully and make sure that you understand them. You should understand that by making a Booking, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
You should print a copy of these terms and conditions for future reference.
We operate this Site. We are The Luminar Group Limited , a company registered in England and Wales under company number 07870512 and with our registered office at Luminar House, Deltic Avenue, Rooksley, Milton Keynes, MK13 8LW or a company within the same group. Our VAT number is GB 127 6891 81 (“we”, “us”, “our” or “Luminar”).
“you”, “your” or “party” are the person or entity named on the booking form; and
“Booking” means the booking of tickets for admission to a Luminar club on a specific date together with, where appropriate, any activities, events, food, drink, club packs or other ancillary items set out in your booking request form and that you have booked through the Site or via telephone.
The submission of your booking request constitutes an offer to us, which will be accepted by us upon receipt of a booking confirmation e-mail from us. The contract between us (“Contract”) will only be formed when we send you this e-mail confirmation.
The Contract will relate only to those items and on the date comprised in the Booking. Luminar will not be obliged to supply any other goods or services.
Please note that not all events listed on the Site will include fast track entry. You are responsible for checking on the relevant Site or checking with the venue to ensure that fast track entry is available for the specific date of your Booking.
For the avoidance of doubt, all Bookings are subject to Luminar’s admissions and other policies. Luminar shall not be obliged to admit you, any member of your party or the entire party if they do not comply with Luminar’s admissions or other policies and Luminar shall accept no liability in this regard.
You will need to bring a copy of the tickets attached to the booking confirmation e-mail or the booking confirmation e-mail itself together with your ID (passport, driving licence or PASS) in order to be admitted to the venue on the specific date of the Booking. Luminar shall accept no liability if you fail to do this and you are not admitted to the venue.
By making a Booking, you warrant that you are:
- legally capable of entering into binding contracts; and
- that you are at least 18 years old; and
- if you are making this Booking in relation to a Love Social event in respect of a child, such child is between the ages of 13 and 17 (or 14 and 17, in the case of events run at Colchester and Romford).
Price and Payment
The price for the Booking will be as quote on our site from time to time, except in the case of obvious error.
Prices include VAT. However, if the rate of VAT changes between the date of your order and the date of your Booking, we will adjust the VAT you pay, unless you have already paid for the Booking in full.
Our Site contains a large number of products and it is always possible that, despite our best efforts that some of the products on our Site may be incorrectly priced. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Booking to you at the incorrect (lower) price.
Payments for all Bookings must be by credit or debit card, for which there shall be no additional charge.
You warrant that the information contained in your Booking is accurate.
Bookings made through the Site or via telephone are non-refundable and non-transferable.
Changes to Booking
If we have to make a change to your Booking, we will inform you as soon as possible.
We reserve the right at any time to cancel or change any Booking made and to substitute alternative arrangements without liability.
All changes by you must be requested in writing by the person who has made the Booking. We will make every effort to accommodate your changes but may not always be able to do so. If such changes incur additional costs, you agree to meet them upon request. Adding additional group members will be charged at the same rate per party member and is subject to availability.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
Should a Force Majeure Event occur that results in the Booking being cancelled by us, we will re-arrange the Booking where practicable.
Should a Force Majeure Event occur that results in you or your party being unable to attend, your individual Booking or entire Booking (where appropriate) will be cancelled without liability to us.
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- severe or adverse weather conditions;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; and
- pandemic or epidemic.
Where our Site contains links to other sites or resources, information or advertising provided by third parties, this is provided for your information only. We have no control over the contents of those sites or resources, advertising or information and accept no responsibility for them or for any loss or damage that may arise from your use of them.
By registering to use this Site and by providing your e-mail address, you agree that Luminar can send you offers either to your e-mail or directly to your profile page. If you do not wish to receive these offers or wish to opt-out at any time, please send an e-mail to firstname.lastname@example.org.
To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any Websites linked to it and any materials posted on it, including:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Applicable Law and Jurisdiction
The English courts will have the exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We aim to update these Terms and Conditions and other parts of our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.
Third Party Rights
A person who is not party to these Terms and Conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.